The global BPO landscape is going through a massive shift, and Bangladesh is a clear frontrunner there. Dhaka has quietly become a powerhouse for BPO companies while challenging the dominance of hubs like the Philippines and India.
Today, Bangladesh has become home to 450+ registered BPO companies. The BPO market is expected to reach $620.4 million in 2025, according to Statista.
They aren’t just structured within call-center specialists anymore. From AI-based services to knowledge process work, these companies handle everything. And the credit goes to the country’s tech-savvy young workforce.
Most leading Bangladeshi firms are consistently rated 4.5-5 on global platforms like Clutch and Goodfirms. This is a testament to the quality that Bangladeshi BPO companies now deliver.
Below, we list the top 10 BPO companies in Bangladesh driving this transformation. If you are looking for a cost-effective BPO solution, then you might find your next BPO partner here.
How Did We Compile the List of Top 10 BPO Companies in Bangladesh?
In order to make sure that this list will help the decision-makers find credible partners, we rated the companies according to the following criteria:
- Technological Innovation (AI & RPA): Our attention was on the companies that utilize Artificial Intelligence and Robotic Process Automation to make fuel efficiency more than a labor arbitrage game.
- Data Security & Compliance: They checked the significant certifications as ISO 27001, GDPR compliance, and HIPAA preparedness, to ensure that the data is safe.
- Domain Expertise: Instead of general support, we have pursued specialized knowledge in such areas as healthcare, e-commerce, and fintech.
- Scalability & Flexibility: The selected companies have also proven to be able to expand their staffing quickly to meet the needs of seasonal or quick-growth demands.
- Communication & Cultural Fit: We evaluated the level of language and how well we can fit the work process with the North American and European time zones.
- Verified Public Information: Each of the listed companies is verifiable, has articulated service portfolios, and a history of existing operations.
Quick Glance of the Top 10 BPO Companies in Bangladesh
Take a quick look at the Top BPO companies of Bangladesh with the key BPO services they provide.
| Sl No | Company | Employee Size | Key BPO Services |
|---|---|---|---|
| 1. | Green Feather Technologies | 50–249 (Approx) | Software Design & Development, Virtual Assistant, Digital Marketing, Customer Support, Accounting Assistant, 24×7 Call Center |
| 2. | Quantanite | 2,000+ | CX, Back Office, AI Data Labeling |
| 3. | Genex Infosys | 4,000+ | BPM, IT Services, RPA, Data Management |
| 4. | ASL BPO | Around 80 | Back Office, Customer Care, Data Entry |
| 5. | Service Engine BPO | 1,500+ | Ad Operations, Media Planning, Back Office |
| 6. | Skytech Solutions | 280 | Inbound/Outbound Support, Lead Gen |
| 7. | Avian BPO | 50–199 (Est) | Back-office support, E-commerce Solutions, Web Dev, Virtual Assistants |
| 8. | Digicon Technologies | 1,000+ | BPO, Training, IT Staff Augmentation |
| 9. | Call Point Business Solutions | 50–249 (Est) | Inbound/Outbound, Back Office, Telemarketing |
| 10. | Synergy Business Solutions | 50+ | Telemarketing, Back Office, Virtual Assistance |
Top 10 Business Process Outsourcing Companies in Bangladesh: A Detailed Analysis
In terms of BPO services, 10 subsequent companies dominate the game in Bangladesh. They are reliable for every business, both big and small.
1. Green Feather Technologies
Green Feather Technologies offers outsourcing of business procedures. They mainly provide virtual customer support and help. They also provide online services in marketing. Their BPO solutions include accounting support and 24/7 call center support.
The primary service that Green Feather Technologies offers is software development, which is powered by Vivasoft, making them stand out among others.
They are primarily strong in flexibility and their custom approach to engagement. The company would also fit in businesses that require custom back-office services with loose service designs.
About Green Feather Technologies
- Location: Dhaka, Bangladesh
- Inception: 2022
- Email: info@greenfeather.tech
- Website: https://greenfeather.tech/
- Service Area: Global (USA, UK, Europe, APAC)
- Industries Served: Healthcare, BFSI (Banking, Finance & Insurance), Retail & E‑commerce, Travel & Hospitality, Construction & Real Estate, IT services
2. Quantanite
Quantanite provides AI customer operations. They represent international companies in the retail, e-commerce, travel, food delivery, and technology spaces. They use AI in conjunction with human laborers. This impacts a 30-40 percent work reduction within the initial 90 days.
The firm has about 25 million contacts annually. They work in 20+ markets. Their rating of customer satisfaction is more than 95. They provide omnichannel services. This includes voice, email, chat, and social media. They also process data, convert audio, video, and images into valuable information.
Quantanite is a unique company with its advanced attention to the human-in-the-loop AI and machine learning services. This enables them to be one of the best options in case a tech company needs to annotate a large amount of data.
About Quantanite
- Location: Dhaka, Bangladesh (Global HQ in the UK)
- Inception: 2014
- Email: info@quantanite.com
- Website: https://www.quantanite.com/
- Service Area: Global (UK, USA, Europe, APAC)
3. Genex Infosys
Genex Infosys PLC (the company) is the market leader in the field of BPM and IT Services in Bangladesh and the first company in the ITeS sector to be publicly listed.
They deal with more than 170 million customer contacts every year. It offers large-scale back-office services, customer experience management, and call center operations.
The experience and size of Genex Infosys make it the ideal match for high-volume outsourcing programs. Its business and government activities show that it is operationally mature. Large organizations that have a need for large, stable, and team-based BPO business are best suited.
About Genex Infosys
- Location: Dhaka, Bangladesh
- Inception: 2012
- Email: info@genexinfosys.com
- Website: https://genexinfosys.com/
- Service Area: APAC Region
4. ASL BPO
ASL BPO Solutions is a company that offers data processing, digitization, and document management. The company specialises in precision-based processes in data-intensive businesses. It focuses on quality management and organized information management.
The company is an ISO 27001 and ISO 9001 certified company. These attest to the security and quality of information. ASL has offices in Dhaka, Bangladesh, and Michigan, USA, where it serves its clients.
ASL BPO Solutions is set to address the needs of niche data processing as opposed to the wide CX outsourcing. It is optimal when the firms have digitization and archiving of data which is structured data.
About ASL BPO
- Location: Dhaka, Bangladesh
- Inception: 2014
- Email: info@aslpreservationsolutions.com
- Website: https://www.aslpreservationsolutions.com/
- Service Area: USA, Europe, China, Australia
5. Service Engine BPO
Service Engine BPO (SEBPO) is an expert ad operations, creative service provider, and media planning offering to ad tech companies and publishers.
Their differentiators are a US-based leadership team and a delivery center in Bangladesh. It has a low possibility of attrition, which is a guarantee of client continuation.
It is arguably the high-end option of the digital advertisement and media sector. They are already well-versed in ad ops as well as programmatic trading, in addition to being ISO compliant as well as HIPAA-compliant.
About Service Engine BPO
- Location: Dhaka, Bangladesh (HQ in Marlton, NJ, USA)
- Inception: 2006
- Email: info@sebpo.com
- Website: https://sebpo.com/
- Service Area: Global (Primary focus on the US Market)
6. SkyTech Solutions
Skytech Solutions is an inbound and outbound BPO firm that has been providing more than 198 projects worldwide. They also provide an advanced solution to the global support, including telemarketing, lead generation, and back-of-the-office support.
The company emphasizes the long-term relationships and consistency of the processes. It dwells upon domain-specific outsourcing and operational reliability. Skytech has clients in the USA, UK, Canada, and Australia. They put special focus on extensive training.
It is a powerful mid-size competitor of those companies that are oriented on sales acceleration and lead generation. They are very well-suited for e-commerce as well as B2B service companies.
About SkyTech Solutions
- Location: Dhaka, Bangladesh
- Inception: 2013
- Email: info@skytechbpo.com
- Website: https://www.skytechbpo.com/
- Service Area: Global
7. Avian BPO
Avian BPO has established itself as a versatile hub in the Bangladesh BPO sector. They offer a comprehensive suite of services. This includes things like specialized Amazon e-commerce management. Along with that, they also provide full-stack web development support.
They operate with a unique “hand-selected talent” model, vetting candidates rigorously to ensure they provide the top 3% of freelancers and dedicated professionals to their global clientele.
The company presents itself as both a staffing partner and an operations ally for clients that need speed and predictability in hiring. They frame their value around candidate-fit, account manager support, and continuity measures that reduce onboarding friction for remote teams.
About Avian BPO
- Location: Dhaka, Bangladesh
- Inception: 2007
- Email: info@avianbpo.com
- Website: https://avianbpo.com/
- Service Area: Global
8. Digicon Technologies
Digicon Technologies is a leader in the Bangladesh BPO sector and holds a considerable variety of services, spanning customer service to IT staff augmentation. They also form an important training ally to the government skills program, providing them with a constant supply of skilled talent.
The board of the company includes well-experienced leaders. They are in banking, insurance, and technology. This offers them good governance, as is the case with the public companies.
They have an added benefit of talent sourcing by virtue of being a training institute as well as a BPO provider. They are a good alternative where the projects to be undertaken are large in scale and those that need to be staffed with trained agents quickly.
About Digicon Technologies
- Location: Dhaka, Bangladesh
- Inception: 2010
- Email: info@digicontechnologies.com
- Website: https://digicontechnologies.com/
- Service Area: Global
9. Call Point Business Solutions
Call Point Business Solutions provides call center support, which is being supported by humans and machines, and serves over 500 clients across the globe. They are experts in customer support that is open 24/7, telemarketing, and back office solutions.
It offers international markets with call centers and customer care services. The company specialises in voice-based support activities. Affordability and responsiveness are emphasized by the company.
They are most suited for the outsourcing of customer support at a basic level. It is appropriate for companies that are more focused on cost control.
About Call Point Business Solutions
- Location: Dhaka, Bangladesh
- Inception: 2017
- Email: info@callpointbusinesssolutions.com
- Website: https://callpointbusinesssolutions.com/
- Service Area: Global (Australia, UK, US, Canada)
10. Synergy Business Solution
Synergy Business Solution (SBS) is a rapidly developing company that deals with telemarketing and back-office support. Since its founding, the company has diversified its staff to deal with a number of assignments. This incorporates customer service, a virtual support team, and online marketing.
The company offers outsourcing services for contact centers and back-office. The company focuses on customer-based service models. It is concerned with the flexibility of operations.
It is a less established, hungrier company whose main selling point is on energy efficiency and cost efficiency. It is most appropriate when it comes to tailored outsourcing. They have small teams that want a flexible service arrangement.
About Synergy Business Solution
- Location: Dhaka, Bangladesh
- Inception: 2019
- Email: info@synergy-businesssolution.com
- Website: https://www.synergy-businesssolution.com/
- Service Area: Global
Top Services Provided by Bangladesh BPO Companies
The Bangladeshi outsourcing landscape has diversified significantly. While voice services remain a staple, the “Smart Bangladesh” vision has driven a massive expansion into higher-value technical and back-office functions.
Customer Support & Call Center Operations
This is still the backbone of the industry. The emphasis has, however, changed to problem-solving based on empathy rather than mere scripts.
Major companies have adopted genuine omnichannel services, which is the coordination of phone, email, live chat, and social media at the same time. Neutral accents are also being trained on to the agents to help in the smooth communication around the world.
Back Office & Data Processing
The largest volume of service area is back-office support, which provides tremendous scalability to international businesses. It addresses routine but most important activities such as data entry, processing of forms, and digitization of documents.
By outsourcing these functions, other industries such as insurance and real estate remain fast without putting a strain on their local teams.
IT & Technical Support Services
Bangladesh is a country that annually produces thousands of graduates in the field of engineering. BPO companies can use this talent to offer quality Tier 1 and Tier 2 technical support.
In addition to basic troubleshooting, teams have taken on full-stack web development and complex software maintenance of international clients.
Finance & Accounting Outsourcing (FAO)
This is a vertical that is fast expanding. FAO is in the process of outsourcing multifaceted financial operations, including accounts payable, payroll processing, and accounting.
Bangladeshi companies are embracing global standards such as IFRS and GAAP, which provide a safe and compliant means of mitigating operational expenses.
Knowledge Process Outsourcing (KPO)
KPO needs thorough knowledge of the domain and not mere process adherence. Such areas as research in the law, medical transcription, and market analysis are in the group of high-value work.
BPOs provide such quality services at a fraction of the western consulting costs by using specialized graduates in law and medicine.
AI Data Labeling & Annotation
Data annotation is the new oil in the BPO sector. Businesses are at the forefront of handling the huge amount of data it takes to train Artificial Intelligence models.
Services such as self-driving cars, image tagging, and sentiment analysis have to be done by a human-in-the-loop, which machines have not yet attained.
The Benefits of Hiring a BPO Company in Bangladesh?
The benefits of outsourcing to Bangladeshi companies are unique compared with the conventional markets such as India or the Philippines. The motivation behind the reasons is a special blend of demographics and government policy.
- Cost efficiency: By working out of Bangladesh, companies will be able to lower the cost of service delivery without affecting the continuity or control. The incentives and ICT-friendly policies are export-based, which enable providers to provide competitive prices to international customers.
- Scalable tech-native talent pool: The nation has a great talent pool that is easily accessible and can provide small teams as well as scalability. The ongoing investment in ICT education has enhanced the skills in customer support, data operations, as well as in back office processes.
- Government-backed industry stability: BPO and ITES are set as strategic areas in the national digital transformation programs. The constant advancement in connection, infrastructure, and business regulation facilitates the consistent delivery of services.
- Strategic 24/7 global workflow: Staggered shifts are usually employed by providers of service in more than one time zone. The BPO companies of Bangladesh already work in international processes and in cross-border groups.
- Emerging AI & data capabilities: The market is changing to data processing, finance outsourcing, analytics, and knowledge-based work. Accuracy, speed, and consistency in the delivery of services are being enhanced by early adoption of AI-assisted tools.
Challenges & Mitigation Strategies When Outsourcing to Bangladesh
There are some natural friction points of outsourcing to a developing market. Nevertheless, you can put these challenges into perspective at the earliest possible stage, and then apply easy measures to address them.
Time Zone Coordination
Bangladesh operates on GMT+6. This puts it 10 to 12 hours in advance of North American business. This is a big distance that may make real-time work a challenging affair unless the workflow is planned.
The Mitigation
Use a “follow-the-sun” approach, where you leave tasks at the end of your day, and get them done by the next morning. In urgent matters, most advanced BPOs have special night shifts. These teams do not put a strain on the US business hours to guarantee zero downtime.
Cultural Alignment
The communication styles may be different, and in such cases, project misalignment may occur. For instance, a cultural aversion to using the word no or posing clarifying questions may slow down the process of identifying problems. This may lead to work that is delivered not entirely in accordance with the initial vision.
The Mitigation
Take time to have a stringent onboarding process which focuses on transparency. Video calls should be used to create a rapport and motivate the agents to ask questions during the process. This gap can also be reduced by choosing a BPO whose management layer is based in the US.
Quality Perception Gaps
An underlying anxiety that prevails is that low costs are synonymous with low quality or insecurity of data. Decision-makers can be concerned with a lack of data leak or poor output standards. Such a perception may postpone the required outsourcing plans.
The Mitigation
Use measurable indicators instead of assumptions through the imposition of rigid Service Level Agreements (SLAs). State-specific quality scores, such as “98 percent accuracy” in the contract. Moreover, contract only with firms that have verifiable ISO 27001 certifications to ensure international security standards.
How to Choose the Right BPO Company in Bangladesh?
Selecting the right partner is critical to avoiding friction. Use this checklist to vet your potential vendor.
- Define Core vs. Non-Core: Tasks that need deep internal knowledge should be clearly differentiated. Prepare a Standard Operating Procedure (SOP) document of one process and then approach vendors to determine whether they can comprehend it.
- Security Audit: Never take it for granted, demand evidence. Request them to disclose the number of their certificates of ISO 27001 and confirm them or ask a third-party auditing inspection report to be redacted in case they handle sensitive data (GDPR/HIPAA).
- Tech-Stack Compatibility: Make sure that their tools communicate with yours. Enquire whether they have worked with your particular CRM before, or whether or not their API developers can create a custom connector.
- Pilot Project Protocol: Do not enter into a long-term contract at once. Suggest a 3-month paid pilot whereby the team size is reduced to a smaller team to test the responsiveness of communication and quality assurance.
- Review SLA (Service Level Agreement): The contract must penalize downtime and compensate for excellence. Identify the requirements of the success measures and make them legally binding.
To Wrap Up
Bangladesh has ceased to be a cheap alternative and has become an emerging digital superpower. The country has a young workforce and a government that is aiming at achieving 5 billion dollars in exports of ICT products, and this would provide an investor with a smart, future-proof partnership with the country.
The fact that the 40 percent or more savings are strong, but what is even more important is the agility and technical abilities of these leading companies. Need to run complex ad operations, train AI data, or even 24/7 customer support, the above companies are prepared to offer it.
In short, with the top Bangladeshi companies, you get the perfect package of cost-effective, agile BPO solutions across specialized expertise.
So, start with your BPO solutions today!
Frequently Asked Questions (FAQ)
What do BPO companies do?
BPO (Business Process Outsourcing) companies deal with non-core business operations of other organizations. This will cover front-office functions such as customer support and sales, and back-office functions such as payroll, data entry, and AI data labeling.
Do BPO companies in Bangladesh comply with GDPR & HIPAA?
Yes, the leading companies in the field, such as SEBPO and Quantanite, are fully compliant with the GDPR and HIPAA regulations, and they follow the global standards. But smaller boutique companies might lack such certifications, and thus it is important to check this in the process of selection.
What are the hidden costs when business process outsourcing from Bangladesh?
Whereas labor rates are cheap, other costs, such as training time, payment transfer fees, and management overhead, might be hidden in the case the vendor is to be strongly controlled. All these unforeseen costs are normally curbed by a clear Service Level Agreement (SLA).
How do BPO companies in Bangladesh compare in terms of quality and pricing?
Bangladesh generally charges 15-20% less than India or the Philippines, and yet still does high-quality non-voice and IT-related work. Though the voice processes may differ in their accents, the sector of English proficiency in the ITES is extremely high and continuously enhancing.
